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Friday 9 February 2018

Service Desk Manager at Assurant in Crewe, Cheshire

Service Desk Manager at Assurant in Crewe, Cheshire

Location: Crewe Business Division: Solutions and Technology Job Advert: 
Service Desk Manager / Crewe, Cheshire

The Company:

Assurant, one of the leading providers of mobile device protection in Europe, serves over 30 million European customers. Its businesses develop, underwrite, market and administer specialty insurance including mobile phone insurance, gadget insurance and extended service contracts through collaborative relationships with mobile network operators, retail banks, electronic goods and household appliance manufacturers and retailers.

As a partner we provide solutions which assist our corporate clients to support their customer engagement, growth and loyalty aspirations. 

The Role:

Manage the IT Service Desk to provide timely and efficient IT Support within agreed Service Levels for all staff throughout Assurant, Europe.

Key Responsibilities:
  • Ownership for the delivery in year objectives aligned to required performance standards
  • Influence, shape and execute solutions to realise objectives
  • Effectively uses all resources to ensure optimisation of delivery
  • Delivers positive engagement with stakeholders
  • Constructively challenges drivers for change and takes ownership of change activity ensuring implementation is timely, to quality within budget and risks are mitigated.
  • Identify PI/CI opportunities both embracing and encouraging change
  • Ownership for the delivery and management of TCF initiatives to ensure fair customer outcomes
  • Manage risks, including identification, mitigation and controls within department/ span of control
  • Drive and support a compliant and customer centric culture
  • Builds on capability and talent opportunities for all staff
  • Drives delivery through the engagement of people and cross functional teams
  • Engages employees by demonstrating company values and behaviours and ensuring key business messages are cascaded where relevant
  • To embed and live the company values in everything you do
  • Adhere to Information Security policy

Role Requirements:


Proven work experience as a Service Desk Manager
  • Experience of working in a Global Organisation supporting multiple countries
  • Proven experience of managing a team and increasing their performance
  • Experience of Service Management Applications e.g Cherwell.
  • Strong written and verbal communication skills
  • Questioning skills
  • Facilitation skills and collaborative working
  • Excellent time management and organisation skills
  • Team Management skills
  • ITIL V3 Foundation


Well-informed Infrastructure and Application Support experience including;

o Active Directory

o Office 365/Skype for Business

o Citrix

o Networking

o Windows 7/10


o Mobile Support

  • Hands on experience with Service Desk and remote control software
  • Demonstrate proficiency and expertise with computers in a networked environment and Microsoft applications
  • Desirable Technical Experience of vWorkspace and Automation/Scripting

  • Team management experience in a customer service environment
  • ITIL Managers Qualification
Apply here: https://soc.re/CLgvGBs0

This is a fantastic opportunity to join a market leader

Assurant is a fast paced organisation that has large growth plans. This role will not only provide you with excellent career progression but will let you be part of the success story

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